Q1: Outlook 2016 users prompt with ‘We are unable to connect right now. Please submit to ITSC Service Desk, Information Security > Others Information Security-related Request However, if you have saved your passwords in your current clients, you would be prompted to enter your email address and OnePass password again with the CUHK Login page prompted. * Client applications not listed above will be authenticated as usual using basic authentication method. Android OS: Android 6 or above + Outlook app for Android.IOS 12 or above + Outlook App (to be downloaded form App Store) iOS: iOS 12 or above + native mail client (bundled in iOS),.Mac OS: native mail app in MacOS 10.14 or above, Outlook 2016 for Mac.Windows OS: Office 2016, Office 2013 with modern authentication registry key updated.Here illustrates the difference between Outlook login.Ĭlient Applications supporting Modern Authentication includes: That includes a different login screen while using, a CUHK Login page will be prompted for logon O365 serivces. This is to help prepare for introducing 2-factor authentication solution to protect unauthorized access to your account.Īfter the modern authentication is enabled, minimal changes can be visualized. In order to enhance the security and access reliability in email and Office 365 services (such as OneDrive, SharePoint, etc), modern authentication will be enabled effective from (Wed) 2PM.

Office 2013 modern authentication